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Working with Emotional Intelligence

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Manufacturer: Bantam
List Price: $18.00
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Do you have what it takes to succeed in your career?

The secret of success is not what they taught you in school. What matters most is not IQ, not a business school degree, not even technical know-how or years of expertise. The single most important factor in job performance and advancement is emotional intelligence. Emotional intelligence is actually a set of skills that anyone can acquire, and in this practical guide, Daniel Goleman identifies them, explains their importance, and shows how they can be fostered.

For leaders, emotional intelligence is almost 90 percent of what sets stars apart from the mediocre. As Goleman documents, it's the essential ingredient for reaching and staying at the top in any field, even in high-tech careers. And organizations that learn to operate in emotionally intelligent ways are the companies that will remain vital and dynamic in the competitive marketplace of today--and the future.

Comprehensively researched, crisply written, and packed with fascinating case histories of triumphs, disasters, and dramatic turnarounds, Working with Emotional Intelligence may be the most important business book you'll ever read.





DESCRIPTION:

Binding: Paperback
Dewey Decimal Number: 658.409019
EAN: 9780553378580
ISBN: 0553378589
Label: Bantam
Manufacturer: Bantam
Number Of Items: 1
Number Of Pages: 400
Publication Date: 2000-01-04
Publisher: Bantam
Release Date: 2000-01-04
Studio: Bantam


SIMILAR ITEMS:

• Emotional Intelligence: 10th Anniversary Edition; Why It Can Matter More Than IQ
• Social Intelligence: The New Science of Human Relationships
• Primal Leadership: Learning to Lead with Emotional Intelligence
• The Emotional Intelligence Quick Book
• The 7 Habits of Highly Effective People


CUSTOMER REVIEWS:

Customer Rating:
Summary: ITS OK..nothing new
Comment: Daniel Goleman encountered many leaders of industry emphasizing the importance of emotional intelligence rather than technical expertise in excelling in their respective businesses. It is through his findings that he decided to write Working With Emotional Intelligence. In this book Goleman emphasizes that emotional intelligence is what makes one excel.
The book challenges our preconceptions on the subject of EQ vs. IQ.
The author suggests five competencies in which we can manage ourselves:
1. Self awareness (Emotional Awareness, self-assessment, self-confidence)
2. Self Regulation (Self-Control, Trustworthiness, adaptability, innovation)
3. Motivation (achievement driven, commitment, initiative, optimism)
4. Empathy (understanding others, developing others, service oriented, politically aware)
5. Social skills (influence, conflict management, leadership, catalyst building
bonds, collaboration and cooperation, and team).
He discusses the relationship between the five competencies of intelligence
and the twenty-five emotional competencies. Here are a few of my favorite of the
twenty-five emotional competencies (useful in GSA work):
* Service orientation: Anticipating, recognizing, and meeting customers' needs.
* Communication: Listening openly and sending convincing messages.
* Emotional awareness: Recognizing one's emotions and their effects.
* Understanding others: Sensing others' feelings, and perspectives, and taking an active interest in their concerns.
* Adaptability: Flexibility in handling change.
* Trustworthiness: Maintaining standards of honesty and integrity.
* Collaboration and cooperation: Working with others toward shared goals.
The author asserts that EQ is the critical competency for success even in
highly technical fields such as medicine and engineering. This opened a
discussion with my wife who happens to be Registered Nurse; also in graduate
school study Anesthesia...we were on the same page. How often have we seen
this demonstrated?... as those with less ability are promoted through the ranks
because they are excellent politicians? According to Goleman, those were
the correct placement decisions.
In closing, one can save the price of this book by using common sense. Treating people with respect, listening to what the boss and others are saying, and doing your best to achieve the organization's goals can summarize this and several other popular management books. I liked what Dr Goleman was advocating about the importance of people skills: social radar, arts of influence, and collaboration and teams. Overall, I did not hate the book, but wasn't really wowed by it either.


Customer Rating:
Summary: All you need to know about EI
Comment: "People will forget what you said, people will forget what you did, but people will never forget how you made them feel". Brilliant. Very well said. And if you agree with this, you ought to believe in Emotional Intelligence. And if you do, just do yourself a favor by reading this book.
It was an absolute delight to read and understand each of the 13 key relationship skills explained in the book; yes, all with great practical examples that you can apply from day 1. It surely helped me to become a better person and would certainly help anyone who wants to improve his/her "inter personal skills", a much/must needed trait I guess, especially in today's "world is flat" much diversified work environment.

Customer Rating:
Summary: Emotional Intelligence in daily worklife
Comment: I came across the name "emotional intelligence" in different media: newspaper, TV and even advertisements. However, I have seldom been able to look at the whole topic inside out.

There are several items that I have learned after reading.

1. EI can learn at any age
2. EI is not favourable to any gender.
3. People implicitly evaluate your EI to decide who is more suitable for a senior position.
4. EI needs a lot of practice, learning and review.

After reading the book, I decide to read the original one "Emotional Intelligence" to know more and have a deeper understanding on EI. I believe this book has already started changing my views in daily work. Recommended.

Customer Rating:
Summary: Basic Workplace Application of Goleman's Concepts
Comment: I use this book in a graduate class that I teach. It's a quick, light read. For those who view this book as somewhat repetitive and limiting, I would agree. Those interested in lots of stories where the concepts are applied will love it. Those who want the real meat - where the fundamentals of the value of EI are demonstrated and the real research presented - will have to supplement it with other of Goleman's works.

Customer Rating:
Summary: Emotional Intelligence Easily Defined.
Comment: I like Goleman's work and find his classifications of emotional intelligence (self-awareness, self-regulation, empathy, motivation, and social skills) to be very valuable in treatment and coaching. Some of my better counseling sessions discuss these areas. The studies noted in the book help in understanding the ideas presented. One of my top ten favorite concepts in treatment and coaching. Buy it!

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